Platinum Reach helps clinics that wish to optimize the patient journey experience. It significantly improves retention rates and increases the efficiency of the clinic by automating several functions and providing better organization of tasks and information. It allows staff to send automated appointment reminders via email and/or SMS according to patient preferences. When an appointment approaches, patients will be notified of the date and time and purpose of the appointment. Patients will receive a copy of the documents to be completed in advance, updates on public health directives, and be able to confirm their presence or justify their absence.
Platinum Reach can also be used to send no-show notifications, surveys, or basic campaigns. Clinics will be able to share general information about the clinic such as changes in hours, offers for new services, or the arrival of a new chiropractor. In addition, clinics will be able to announce various educational activities, invite patients to register, and send automated birthday wishes. Finally, the evaluation of the patient experience (Reviews) can be done automatically at the end of the visit.
The app is easy to use thanks to its simple and intuitive interfaces and functions. It allows patients to stay focused on their care and staff to free themselves from the phone and follow-ups. This gives them the opportunity to interact more freely with the patients present at the clinic, whether it’s for education or better meeting their immediate needs in a timely manner.
Platinum Reach should be used in conjunction with Platinum Booking to maximize results. It’s an entry-level version of the powerful product that will be offered with Platinum Cloud.
